FAQS

I just placed an order. When will it ship?

We try our best to ship items as fast as we can. Please allow 4-7 days of production time for your order to ship out. Average shipping times are 15-21 days.

 

Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business days, please email us at tidbittees@gmail.com.

 

I am not in love with my order. Can it be returned? What if there is an issue?

We offer a 100 % money-back guarantee if the product is defective or damaged. You have 30 days to send it back to us for a full refund.

 You must ship it back at your own expense. Once we have received the product, we will refund the full amount of your original purchase. Please include your name and order number on the returned parcels.

 Please note: If your package is on the way, you must wait for it to arrive and then return it before receiving a refund.

 

Can I cancel my order?

You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.

 

I have entered an incorrect address what do I do now?

We can correct any address errors within 24 hours. If you have misspelled or auto-filled an incorrect address, simply reply to your order confirmation email with the correct address or notify us as soon as possible via email at tidbittees@gmail.com. No refund will be given after 24 hours of incorrect submission.

 

How long does shipping take?

Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 15-21 business days.

 

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help! Please send us an email to tidbittees@gmail.com and we will be happy to assist you in any way we can. For a faster response, please be sure to include your order number along with your questions.